HASSLE FREE RETURNS OR EXCHANGES
You never need to worry about your purchase with our hassle-free 30-Day return policy. If you change your mind or aren't delighted with our product, you can return any part purchased directly from absoluteBLACK within 30 days from purchase date and we will happily refund the purchase price. We accept returns on any products that are new and have not been installed on a bike (e.g. if you install a chainring it cannot be returned.) We will not accept parts with scratch marks from being mounted to the crank or being dirty. We can only accept returns on orders made directly from absoluteBLACK.
If the product was damaged or of unsatisfactory quality upon receipt or you would like to make an exchange, contact Customer Service at firstname.lastname@example.org to arrange a resolution. Please make sure that when returning the complete order, you include all additional free items which may have been sent in the original shipment.
IT'S EASY TO RETURN A PRODUCT:
Email absoluteBLACK Customer Service (email@example.com).
We will email you instructions for returning your product.
Ship your product within 30 days of purchase, in its original packaging, to the address identified in our email.
Original delivery fees are refunded only if returns are for defective products or incorrect shipments.
You are responsible for the cost of shipping the products back to us. We will however organize the return for you using our DHL account that will save you money and hassle. Return fees are as follows: 15eur, 19.9usd, 14£
If a refund is required for an order, paid for with a Crypto Currency, the refunded amount will be calculated by converting the price of the product/s (USD) at the time of purchase, into the Crypto Currency which was used for purchase.