Can I find absoluteBLACK products in stores?
Yes. Please navigate to the Dealers tab.
Rotors- Not currently, but you can buy them directly. Please contact us.
Do you ship worldwide?
Yes we do. Sending our products out to almost anywhere in the world is just as exciting for us as it is for you.
Which Currency option should I choose for my country of residence?
Customers from USA, Canada, Australia and other countries outside Europe, should choose option in US$ currency
Customers from Europe should choose option in Euro currency
Customers from UK should chose option in GBP currency
Choosing appropriate option means that shipping cost and taxes are correct for you.
What are your shipping fees and who will deliver the parcel?
For all our customers we use DHL courier as a way to deliver the goods. Signature is Required at delivery. In some instances when according to DHL your address is in "remote area" we will use National Post service. In such case we will inform you about this before sending the goods out.
USA, Canada and Rest of the World: 12$ (or 8.5$ for Post service)
Small items like stickers, bolts are shipped by first class mail (1 - 3.5eur)
What is your return policy.
We accept returns on any products that are new and have not been installed on a bike within 30days from purchase date (e.g. if you install a chainring it cannot be returned.). The amount returned will be the full value minus the shipping cost. Please contact us by email: to arrange the return. We will not accept parts with scratch marks from being mounted to the crank or being dirty. We will not receive returns that have not been previously arranged with us. Please make sure to mark any item being sent back to as a ‘RETURN’. In case of a warranty / wrong size return, please send the item/s back to us using your National Mail Service (like USPS), and please mark it as a ‘RETURN’ in a visible place.
What is your warranty.
AbsoluteBlack guarantees all our products when used under normal, non-abusive conditions, against defects in materials and workmanship during the normal life of the product. This warranty applies only to the oryginal retail purchase of the product. It is the consumer's responsibility to regularly inspect the product to determine the need for maintenance or replacement. This warranty does not cover normal wear & tear or any products that have been modified, neglected, inadequately maintained, misused, abused or involved in accidents. This warranty does not cover damage to products resulting from improper assembly or repair, or damage resulting from causes other than defects in workmanship and materials, including but not limited to lack of technical skill, competence or experience of the user. The responsibility of AbsoluteBlack under this warranty is limited to repair or replacement of the product at the sole discretion of AbsoluteBlack.
Do I have to pay import fees?
EU customers will not have to pay any additional fees. Worldwide customers usually will not have to pay either - but we can’t guarantee that.
How can I pay for my order?
You can pay with PayPal or by card using Paypal gateway.
Do you have any crash replacement program?
Yes we do. If your absoluteBLACK product is damaged in a bicycle crash within a year from the date of purchase, absoluteBLACK proposes to replace it at a reduced price to the original owner.
Limitations of implied warranty
In no event shall absoluteBLACK be liable for any loss inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. Under no circumstance shall absoluteBLACK or its third party suppliers be liable for any direct, indirect, incidental, special, consequential or any other kind of damages.
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